Skills & Competencies for Retail Store Department Manager

Retail Store Department Manager job profile

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JOB SUMMARY for Retail Store Department Manager

Oversees merchandising and staff in a department.

JOB RESPONSIBILITIES for Retail Store Department Manager

May have keyholder responsibilities. Responsible for department retail sales staff training, assignments, and scheduling.

Retail Store Department Manager SALARY RANGE

BASE 50%
$49,060
TOTAL 50%
$50,180
Job Level
M00
Job Code
SM15000239
Education/Degree
High School Diploma or Technical Certificate
Reports To
Manager or Head of a Unit/Department

Retail Store Department Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Store Department Manager skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Retail Store Department Manager

1 Industry Competency – Retail Industry
Proficiency Level -2
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Names commonly used tools and systems for processing transactions and managing retail inventory levels.
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Level 2 Behaviors
(Light Experience)
Records and reports customer feedback to assist in optimizing retail offerings and improving service quality.
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Level 3 Behaviors
(Moderate Experience)
Utilizes advanced software and technology to automate and optimize retail operations.
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Level 4 Behaviors
(Extensive Experience)
Oversees inventory control and supply chain processes to ensure optimal stock levels and minimize costs.
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Level 5 Behaviors
(Mastery)
Leads omnichannel optimization initiatives to ensure a seamless and integrated customer journey.
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2 Industry Competency – Merchandising
Proficiency Level -2
Skill definition-Strategically planning, executing, and managing product merchandising, pricing, and promotions to increase customer engagement and maximize revenue.
Level 1 Behaviors
(General Familiarity)
Lists the factors to consider for determining and setting appropriate pricing for merchandise.
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Level 2 Behaviors
(Light Experience)
Supports the planning and execution of promotional campaigns to drive customer engagement and sales.
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Level 3 Behaviors
(Moderate Experience)
Works closely with the marketing and other retail teams to develop promotional campaigns for various product lines.
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Level 4 Behaviors
(Extensive Experience)
Oversees the development and implementation of store layouts to ensure product visibility and increase sales.
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Level 5 Behaviors
(Mastery)
Recommends advanced retail layout and design systems to maximize merchandising results across sales locations.
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3 Retail Store Department Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Department Manager
Proficiency Level - 4
5 Competency for - Retail Store Department Manager
Proficiency Level - 5

3 general skills or competencies (Job family competencies) for Retail Store Department Manager

1 Job Family Competencies – Training and Development
Proficiency Level -2
Skill definition-The process of improving the job performance of an individual or group through structured and planned training sessions.
Level 1 Behaviors
(General Familiarity)
Identifies major activities involved in training cycle phases.
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Level 2 Behaviors
(Light Experience)
Supports employees in learning course accessibility through various delivery channels.
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Level 3 Behaviors
(Moderate Experience)
Develops department training matrix for workforce development and retains great talent.
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Level 4 Behaviors
(Extensive Experience)
Provides instructional design expertise to support determining training needs and solution development.
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Level 5 Behaviors
(Mastery)
Promotes the development and continued expansion of training content to support our organization-specific processes.
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2 Job Family Competencies – Promotion
Proficiency Level -2
Skill definition-Developing and implementing promotional activities to attract and increase the awareness of customers in buying products.
Level 1 Behaviors
(General Familiarity)
Names different kinds of promotional marketing materials.
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Level 2 Behaviors
(Light Experience)
Tracks and reports the results of promotional activities.
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Level 3 Behaviors
(Moderate Experience)
Uses interactive materials such as videos, charts, or slideshows to show product features to clients.
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Level 4 Behaviors
(Extensive Experience)
Oversees a targeted promotion initiative to an identified set of customers.
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Level 5 Behaviors
(Mastery)
Leads the development and launching of multiple marketing promotions.
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3 Retail Store Department Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Department Manager
Proficiency Level - 4
5 Competency for - Retail Store Department Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Retail Store Department Manager

1 Core Competencies – Financial Acumen
Proficiency Level -1
Skill definition-Obtaining financial information and applying financial understanding to foster sound judgment and correct business decisions.
Level 1 Behaviors
(General Familiarity)
Lists obstacles and challenges in managing financial transactions of an organization.
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Level 2 Behaviors
(Light Experience)
Researches market trends and needs to help provide market insights for financial decision-making processes.
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Level 3 Behaviors
(Moderate Experience)
Reconciles figures during budgeting period and identifies variances that require immediate action.
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Level 4 Behaviors
(Extensive Experience)
Pursues various ways to optimize tax strategies to minimize taxes.
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Level 5 Behaviors
(Mastery)
Sets organizational priorities by aligning finances with strategic business goals and objectives.
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2 Core Competencies – Budgeting
Proficiency Level -1
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and principles of budgeting operations.
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Level 2 Behaviors
(Light Experience)
Assists in developing and improving budgeting models, plans, and strategies.
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Level 3 Behaviors
(Moderate Experience)
Compares planned budgets vs. actual expenditures, identifies, reports, and explains variances.
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Level 4 Behaviors
(Extensive Experience)
Determines system capabilities and needs to improve the process for financial budgeting.
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Level 5 Behaviors
(Mastery)
Develops financial models to support the strategic improvement of our budgeting processes.
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3 Retail Store Department Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Store Department Manager
Proficiency Level - 4
5 Competency for - Retail Store Department Manager
Proficiency Level - 5

Summary of Retail Store Department Manager skills and competencies

There are 8 hard skills for Retail Store Department Manager, Retail Industry, Merchandising, Retail Operations, etc.
3 general skills for Retail Store Department Manager, Training and Development, Promotion, Inventory Management.
11 soft skills for Retail Store Department Manager, Financial Acumen, Budgeting, Planning and Organizing, etc.
While the list totals 22 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Store Department Manager, he or she needs to be proficient in Financial Acumen, be proficient in Budgeting, and be proficient in Planning and Organizing.

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